• Formulates/defines system scope and objectives
• Devises or modifies procedures to solve more complex problems considering computer equipment capacity and limitations, operating time and formulate desired results
• Prepares detailed specifications from which programs will be written, or how software will be utilized
• Designs, codes, tests, debugs and documents applications in areas including web technologies, wireless technologies, system interfaces, database querying and reporting
• Resolves technical problems by providing problem resolution, follow-up and education
• Develops mobile, web and desktop applications
• Works with product and QA team members to design and implement new functionality

• 5 years of ServiceNow Development experience
• Familiar with both iOS and Android operating systems
• Software development lifecycle, project management methodology (Agile/Waterfall), workflow design, & programming skills (any language)
• Basic knowledge of functional testing, unit testing, regression testing, test plans, load and stress testing, and compatibility testing
• Master’s degree in IT or related field is PREFERRED
• 3 years of experience in complex healthcare organization is a PLUS